Handling & Care

Artworks published by The Print Studio are printed on acid-free, archival fine art etching paper. The inks are of the highest quality however, as with any artwork they should never be hung in areas of high humidity or in direct sunlight. We recommend framing using UV blocking glass or acrylic.

The Print Studio prints are dispatched in strong cardboard posting tubes. We suggest the works do not stay rolled in a tube for an extended period, but should be taken to a professional fine art picture framer as soon as possible and only handled wearing cotton gloves. Residue and dirt from skin can damage the ink and the paper and extreme care should be taken during handling. If left unframed, the prints should be kept flat between acid-free paper in a box or portfolio and in a dry place.

Framing

We are happy to offer advice regarding styles of frames, please email us if you would like suggestions. We recommend the following framers:

SYDNEY

Andrew Bassett Fine Framing
53 Victoria St Rozelle NSW 2039
http://www.fineframing.com.au

Jim Crofts Studios
180 Wyndham St Alexandria Nsw 2015
02 9699 9579 jimcrofts@Y7mail.com

MELBOURNE

Neo Frames
9 Campbell St Collingwood Vic 3066
http://neoframes.com.au

Colour Square
84 Stephenson Street Cremorne Vic 3121
http://www.coloursquare.com.au

BRISBANE

David Richardson (By Appointment Only)
Wynnum Qld 4178
http://www.davidrichardsonframing.com.au

Printroom Editions (By Appointment Only)
8 Greenwood Crescent, Samford Valley, Qld 4520
https://www.printroomeditions.com.au

ADELAIDE

Smartart
93 North Terrace College Park SA 5067
http://www.smartart.com.au

PERTH

Art Presentations
30 Graylands Rd Claremont WA 6010
08 9385 1200

Shipping

After placing an order, you will receive an email from us containing the details of your purchase. We may be in touch if we need further information. Once your order is registered, your print should be dispatched within three business days.

All Print Studio works are sent by courier through Pack and Send and must be signed for on receipt. Once your order has been shipped you will be sent an email advice which includes a tracking number. Depending on your location, delivery will normally take 3-7 business days from dispatch.

Payment

We accept payment through PayPal, a trusted and secure way to make payments online. You can use your existing PayPal account or pay by credit card using Visa, Mastercard or American Express.

When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.

Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.

After completing your payment you will receive and email with a link which will allow you to return to our site, finalise your transaction and view or download an invoice.

Australian Orders

Orders within Australia receive complimentary shipping. A warranty is included in the delivery of your work.

Deliveries for orders within Australia are dispatched within five working days from order placement. You will receive an email containing a tracking number once your order has been shipped. All orders must be signed for upon delivery.

International Orders

Orders for International delivery will be charged a set rate of $100.00. International delivery charges do not include any customs' fees, taxes or additional costs associated with your purchase.

All International delivery orders are dispatched within 5 working days from order placement. Warranty is included in the delivery of the work. You will receive an email containing a tracking number once your order has been shipped. All orders must be signed for upon delivery.

Returns

In the unfortunate event that your order is damaged, please contact us immediately at enquiries@theprintstudio.net.au. The artwork should be returned in its original packaging within five business days. At the discretion of The Print Studio and evaluation of the claimed fault, reimbursement may be offered.

Terms and Conditions

By processing your payment and completing an order with us, you accept the outlined terms and conditions regarding the shipping and delivery of your order.

Additional Information

The Print Studio is not responsible for the loss, damage, theft or delayed delivery of your order.

The Print Studio does not provide refunds or reimbursement to customers for failure to pay duties and taxes associated with an order or for providing incorrect contact or delivery information.

The Print Studio is not liable for the effects of the handling and treatment of the artwork once it has been dispatched. We stipulate that cotton gloves should be worn when removing the print from the postage tube and in the presence of a professional fine art picture framer. Paper size information provided is approximate and should not be solely relied upon for framing or other purposes. Please measure your print once you have received it.

Privacy Policy

In order to conduct business with you, we collect personal information about you such as your name, address, phone number, and email address. We do not collect any financial information since all payments are handled through PayPal.

We will only use your personal information to conduct business with you and to communicate information concerning your order. Form time to time we may send emails regarding new products from The Print Studio. If you do not wish to be sent emails regarding new products, please advise us at studio@theprintstudio.net.au

We will never disclose any of your personal information to any outside entity for any purpose unless we are legally bound to do so.

We reserve the right to modify this privacy policy at any time, so please review it frequently.